Frequently Asked Questions
WHAT DOES SILA MEAN?
STUDIO ETIQUETTE
- Thank you for being on time for class! Doors typically open 10-15 minutes prior to the class start time.
- Please check in at the front desk or with your instructor.
- Keep your gym bag, handbags, shoes and personal belongings in the cubbies (we lock our doors).
- Barefeet, studio socks or indoor only shoes welcome - street shoes are not allowed.
- Our studios are cell phone free zones: in the event that you need to bring your device in, please switch it into "do not disturb" mode and take any calls outside.
GROUP FITNESS
WHERE SHOULD I START?
Find our schedule online and choose any class that fits with YOUR schedule. All classes are led by certified instructors, who show modifications for every fitness level. Please arrive 5 minutes in advance so we can introduce you to your instructor! All of our classes are meant to be done barefoot (You are welcome to wear indoor only shoes to any class). We have amazing matted floors that support the body during our classes.
Find our schedule online and choose any class that fits with YOUR schedule. All classes are led by certified instructors, who show modifications for every fitness level. Please arrive 5 minutes in advance so we can introduce you to your instructor! All of our classes are meant to be done barefoot (You are welcome to wear indoor only shoes to any class). We have amazing matted floors that support the body during our classes.
DO I NEED A YOGA MAT?
No, we supply yoga mats, weights, blocks, and any other equipment you'll need at no charge. If you have a yoga mat you love and want to use, you are more than welcome to bring it!
No, we supply yoga mats, weights, blocks, and any other equipment you'll need at no charge. If you have a yoga mat you love and want to use, you are more than welcome to bring it!
HOW OLD DO YOU NEED TO BE TO ATTEND GROUP FITNESS CLASSES?
We recommend children start taking classes around age 12.
We recommend children start taking classes around age 12.
RESERVATIONS AND CANCELLATIONS
THE MINDBODY APP IS NOT ALLOWING ME TO REGISTER FOR CLASSES, WHY IS THAT?
- The class may be full. Once the class and the waitlist are full, the app and online schedule will no longer offer the option to register. However, cancellations do occur! Add yourself to the waitlist or check back to see if there is an opening at a later date.
- MINDBODY only allows you to sign up for classes 30 days in advance, so you may be trying to sign up for classes outside of that window.
- Did you just join as a member? If so, the system will only allow you to sign up for classes after your membership payment has been processed. If you need to pro-rate your membership to an earlier date, simply email us.
- If the MINDBODY app isn't recognizing your "pass", it is likely because your app account and internal Sila account have not synced. In order for this to work, both need the same email address and first and last name (they have to match perfectly). On the app, go to Profile - Passes and click "Missing one of your passes?" and follow instructions. You can also go to Profile - Settings - and click the "Resend account confirmation email" to receive emailed instructions.
- Still having trouble? We can help, email: [email protected]
I'M ON THE WAITLIST, WHAT HAPPENS NOW?
When a spot opens in the class, you'll be immediately notified that your reservation has been confirmed via automated email. Yay! If you cannot take the class/session, please cancel your reservation so someone else can be moved into the class/session.
View your waitlist position from our scheduling software, MINDBODY, from your computer or a web browser (not the app).
Link: https://clients.mindbodyonline.com/classic/mainclass?studioid=40281
After logging in, go to:
When a spot opens in the class, you'll be immediately notified that your reservation has been confirmed via automated email. Yay! If you cannot take the class/session, please cancel your reservation so someone else can be moved into the class/session.
View your waitlist position from our scheduling software, MINDBODY, from your computer or a web browser (not the app).
Link: https://clients.mindbodyonline.com/classic/mainclass?studioid=40281
After logging in, go to:
- My Info
- My Schedule
- Click “Waitlist” to view your queue position.
OUR CANCELLATION POLICIES
- If you cancel your reservation within 60 minutes or less of the class start time, a $15 late fee will be applied to your account.
- If you do NOT cancel your reservation and do not attend class; a $25 no-show fee will be applied.
- Personal training and small group Pilates reformer sessions have a 24-hour cancellation policy. Sessions will be deducted if you miss your session or late cancel, as we pay our trainers.
A NOTE ON EMERGENCIES
We understand things happen! In the event of an emergency, we will always do our best to work with you.
We understand things happen! In the event of an emergency, we will always do our best to work with you.
CANCELLATIONS DUE TO INCLEMENT WEATHER
When winter storms, tornados or other major events are forecast, we try our best to communicate any weather related closures 8-12 hours prior to a class. If a storm is becoming worse than anticipated, we may cancel class up to an hour prior. We will update on the MINDBODY app and post to Facebook.
When winter storms, tornados or other major events are forecast, we try our best to communicate any weather related closures 8-12 hours prior to a class. If a storm is becoming worse than anticipated, we may cancel class up to an hour prior. We will update on the MINDBODY app and post to Facebook.
MEMBERSHIPS + PACKAGES
WHAT ARE THE PERKS?
- Unlimited group fitness classes
- Free special events and guest passes
- Discounts on reformer, personal training, retail and wellness services
- $10 off services at our sister business Body Rhythms Massage
DO YOU OFFER INSURANCE REIMBURSEMENT?
Yes! Check out the list of insurance providers on our pricing page to see if you qualify.
Yes! Check out the list of insurance providers on our pricing page to see if you qualify.
IF I BECOME A VIP 2 OR 3 MEMBER, HOW DO THE SMALL GROUP SESSIONS WORK?
When your membership dues are processed on the first of the month, your small group sessions are automatically added to your account and become available for immediate use. These sessions do not roll over or accumulate.
When your membership dues are processed on the first of the month, your small group sessions are automatically added to your account and become available for immediate use. These sessions do not roll over or accumulate.
TO REDEEM A GUEST PASS
Simply let front desk know you'd like to bring a guest to your next class, or email [email protected] to reserve their spot.
Simply let front desk know you'd like to bring a guest to your next class, or email [email protected] to reserve their spot.
WHAT IS THE MEMBERSHIP CANCELLATION POLICY?
Going on an extended vacation, or have family matters to take care of? You can freeze your membership once a year for 30, 60, or 90 days. If you need to cancel or freeze your membership, simply stop by the front desk or email [email protected]. to request an electronic form. There are no cancellation fees.
Going on an extended vacation, or have family matters to take care of? You can freeze your membership once a year for 30, 60, or 90 days. If you need to cancel or freeze your membership, simply stop by the front desk or email [email protected]. to request an electronic form. There are no cancellation fees.
